This is what to expect as a customer of Austin Speed Shop
We are not a large shop. Our specialty is Full Builds and In and Out installations. In either case we work under the following guidelines.
We work on a time and materials basis and do not do estimates. We do discuss budget based off of the original outline of the job. As the project progresses, scope and costs can change, but we are honest and straightforward. Our relationship with the customer is our most valuable asset. We have a set amount of employees working set hours with a full book of work. We gain nothing by upselling on unnecessary work. Instead, we seek out great customers and work hard to maintain an ongoing relationship with them.
Our customers pay for time and materials. Our labor rate is $110 per hour.
We bill on a 2 week basis. Cycles end every other Wednesday with bills going out that Thursday-Friday. Payment is due on receipt.
We take deposits for large purchases. Small items purchased without deposit will be due for reimbursement on the 2 week cycle.Your money goes to your project. We charge a fee for consumables of 5% of the labor billed. This covers small items that do not get itemized on a bill. This includes items like small hardware, wiring supplies, chemicals, solvents, grinding/sanding media, weldings supplies, rags etc. This is a very cost effective method of charging for these items, as it saves the technician from having to record every small item used on a car, which helps them stay productive and focused.