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Customer service questions should be directed to info@austinspeedshop.com. Emails are answered during normal business hours and usually by the end of the first business day after receipt. If applicable, be sure to reference your order number.

Please note that you will receive an order confirmation to your email address after placing your order. If for any reason you do not receive an order confirmation, please email info@austinspeedshop.com and let us know that you did not receive confirmation. We will research your order and confirm receipt within one business day.

Shipping options may vary depending on the delivery restrictions to your country. Not all shipping methods may be available. Exact shipping rates (which may include handling charges) are unknown until you proceed through the checkout process.

Additional fees such as taxes, duty, or brokerage are the responsibility of the person who placed the order. Such costs are usually billed separately by USPS or your local customs department. Austin Speed Shop is not responsible for any of these costs.

All domestic orders for lower 48 states will be shipped within 2-3 business days (Monday-Friday) via FedEx Ground except orders weighing one pound or less will ship USPS. Orders for Alaska or Hawaii destinations are shipped USPS Parcel Post (select ground) Allow 3-7 days delivery for ground orders from date of shipment. Expedited FedEx service is available at check-out prior to completing your order, and does require a signature at delivery. If you provide your email address, tracking numbers will be sent to you by email when your order ships.

We do not ship to PO boxes. APO/FPO addresses should select ground and we will ship USPS Parcel Post.

All international orders will be shipped USPS Priority Mail unless customer selects a different USPS expedited method.